Privacy Policy
Last Revised: 11.21.2024
Fyberloom Inc. (“Fyberloom,” “we,” “us,” or “our”), located at 95, 3rd St., San Francisco, CA 94103, USA, is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and process personal information (“personal data” or “personal information”) collected through our website (the “Site”) and our services (“Services”). It also describes your rights regarding your personal information.
This Privacy Policy applies to information collected through our publicly available website and associated Services that reference this Privacy Policy.
If you are a resident of California, please see Section 10 for additional disclosures specific to California. If you are located in the European Economic Area (EEA) or United Kingdom (UK), please see Section 11 for disclosures relevant to these regions.
When you interact with our Site or Services, you may voluntarily provide us with personal information, including but not limited to:
- Name, job title, company name, email address, phone number, and physical address.
- Information about your preferences, interests, or intended use of our Services.
- Communication details when you contact customer support or subscribe to updates and newsletters.
When you visit the Site or use our Services, we may automatically collect the following information:
- Log Information: Browser type, access times, pages viewed, IP address, and the page you visited before navigating to our Site.
- Device Information: Device type, operating system, hardware model, and mobile network information.
- Cookies and Tracking Technologies: Cookies, web beacons, and other technologies may be used to collect information about your usage patterns. For more details, refer to our Cookie Policy.
We may obtain information about you from third-party sources, such as data enrichment services, publicly available social media profiles, or marketing databases, to enhance our understanding of our users and improve our Services.
We use the information we collect to:
- Provide, maintain, and improve our Site and Services.
- Respond to inquiries and provide customer support.
- Send important communications, including technical updates, security alerts, and account notifications.
- Market our products and services, including sending promotional materials and newsletters.
- Understand user behavior and improve the user experience.
- Comply with legal requirements and enforce our Terms of Use.
- Prevent fraudulent or unlawful activity.
Where required by law, we rely on your consent or other lawful bases, such as our legitimate interests, to process your personal data.
We may share your information as follows:
- With service providers: To vendors and consultants who perform services on our behalf, such as data hosting, payment processing, analytics, and marketing support.
- For legal reasons: If required to comply with applicable laws, regulations, or legal processes.
- During business transactions: In the event of a merger, acquisition, or sale of company assets, your information may be transferred.
- With your consent: When you provide explicit consent for us to share your information.
Our Site may include links to third-party websites or services. These links are provided for your convenience, but we are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal information.
We use cookies and similar tracking technologies to improve our Services and enhance your experience. Third parties may provide analytics or advertising services on our behalf. You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes.
Fyberloom operates in the United States and may transfer your information to jurisdictions that do not provide the same level of data protection as your home country. We will take appropriate steps to ensure data is protected, including using standard contractual clauses where applicable.
Depending on your jurisdiction, you may have the right to:
- Access and obtain copies of your personal information.
- Correct inaccurate or incomplete information.
- Request deletion of your personal data.
- Restrict or object to certain processing activities.
- Withdraw consent where processing is based on consent.
To exercise your rights, please contact us at [email protected]. We may request verification of your identity before processing your request.
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to:
- Know what personal information we collect, use, and share.
- Request deletion of personal information.
- Opt out of the sale of personal information (we do not sell personal data).
For requests, please contact [email protected].
Under the General Data Protection Regulation (GDPR), residents of the EEA and UK have additional rights, including:
- The right to data portability.
- The right to lodge a complaint with a supervisory authority.
- The right to withdraw consent at any time.
For more information or to exercise these rights, contact [email protected].
Our Site and Services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us, and we will delete it promptly.
We may update this Privacy Policy periodically. Revisions will be noted with the updated “Last Revised” date. Significant changes may be communicated through additional notifications.
We take appropriate technical and organizational measures to safeguard your personal information against unauthorized access, disclosure, or loss. These measures include, but are not limited to:
- Data Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS protocols.
- Access Controls: We restrict access to personal data to authorized personnel only and enforce role-based access controls.
- Data Anonymization: Where possible, we anonymize or pseudonymize personal data to minimize risks in the event of unauthorized access.
- Regular Security Audits: We conduct regular security assessments and audits to identify and address vulnerabilities.
- Monitoring: Our systems are monitored to detect and prevent unauthorized access or activity.
While we implement robust security practices, no method of transmission or storage is entirely secure. Therefore, we cannot guarantee absolute security, and you provide information at your own risk.
If you believe your interaction with Fyberloom is no longer secure, please contact us immediately at [email protected].
For customers and users located in the European Economic Area (EEA) or United Kingdom (UK), we comply with the General Data Protection Regulation (GDPR).
Depending on the nature of the interaction:
- Fyberloom acts as a Data Controller when determining the purposes and means of processing your personal information.
- Fyberloom acts as a Data Processor when processing personal data on behalf of our customers.
When acting as a Data Processor, Fyberloom processes personal data only as instructed by the Data Controller and in compliance with applicable legal requirements.
If you are a business customer in the EEA or UK, we can provide a Data Processing Agreement (DPA) upon request to ensure compliance with GDPR requirements. The DPA outlines:
- The scope and purpose of data processing.
- Fyberloom’s obligations to process data securely, confidentially, and lawfully.
- Provisions for data transfers outside the EEA or UK using Standard Contractual Clauses.
- Obligations to assist with data subject requests and regulatory inquiries.
- Data retention and deletion policies.
To request a copy of our DPA or for more details, please contact us at [email protected].
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Fyberloom Inc. 95, 3rd St., San Francisco, CA 94103, USA Email: [email protected]
